Terms and Conditions
StudioVisit provides a ticketing and event platform to enable online sales of tickets to events hosted by independent artists (“Event Hosts”). These Terms and Conditions, together with any and all other documents referred to herein, set out the terms under which you (“Attendee” “You” “you” “Your”) buy tickets from the Event Hosts on Our Platform. Please read these Terms and Conditions carefully and ensure that you understand them before purchasing anything on Our Platform. You will be required to read and accept these Terms and Conditions when You register Your Account. If you do not agree to comply with and be bound by these Terms and Conditions, you will not be able to purchase anything on Our Platform.
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
means an account required to access and/or use certain areas of Our Site, including Our Platform;
means You, the User who makes a purchase on Our Platform;
means any and all text, images, audio, video, private messages, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;
means a studio visit, seminar, tour, performance organised, hosted and posted as an Event Listing by an Event Host;
means a listing on Our Platform advertising a studio visit by a particular Event Host;
|“Event Registration Fees”||
means the price in British Pounds published on Our Platform for a ticket to an Event Listing;
means Our platform that facilitates the buying and selling on Our Site;
means this website, www.studiovisit.io;
means the payment service provided by Stripe;
|“Payment Service Fee”||
means the transaction fee charged by Stripe for each ticket sale to an Event Listing
2. Information About Us
2.1 Our Site is owned and operated by StudioVisit.
3. Access to and Use of Our Site
3.1 Access to Our Site is free of charge.
3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.
3.3 Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend, or discontinue Our Site (or any part of it) at any time and without notice. Subject to the remainder of these Terms and Conditions, We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
4. Age Restrictions
4.1 You may only make purchases on Our Platform if you are at least 18 years of age.
5. Our Platform
5.1 Our Platform is provided solely as an online venue for Attendees and Event Hosts. We are not a party to any transactions or other relationships between Attendees and Event Hosts. You hereby acknowledge and agree that:
5.2 In accordance with Clause 9, You are not making a purchase from Us and are not entering into a contract with Us. Your purchase is from the Event Host in question, and your contract is with that Event Host;
5.3 We will not be a party to any dispute between you and any Event Host or another Attendee. Any claims must be made directly against the party concerned; and
5.4 While Event Hosts are added to Our Platform on a strict by invitation only basis, We do not pre-screen Event Listings that Event Hosts advertise on Our Platform. We are not, therefore, in any way responsible for the Event Listings being sold or for the content, suitability, accuracy of any Event Listings.
6. Intellectual Property Rights
6.2 Attendees must, at all times, respect the intellectual property rights of Event Hosts on Our Platform. Under no circumstances may you use intellectual property belonging to another party without that party’s express permission.
7. Attendee Rules and Acceptable Usage Policy
7.1 When using Our Platform, you must do so lawfully, fairly, and in a manner that complies with the provisions of this Clause 7. Specifically:
7.1.1. you must ensure that you comply fully with all local, national, or international laws and/or regulations;
7.1.2 you must not use Our Platform in any way, or for any purpose, that is unlawful or fraudulent;
7.1.3 you must not use Our Platform to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind;
7.1.4 you must not use Our Platform in any way, or for any purpose, that is intended to harm any person or persons in any way;
7.1.5 you must always provide accurate, honest information to Event Hosts on Our Platform; and
7.1.6 you must not engage in any form of price fixing with other Users (including Event Hosts and Attendees).
7.2 When using Our Platform, you must not submit anything, or otherwise do anything that:
7.2.1 is sexually explicit;
7.2.2 is obscene, deliberately offensive, hateful, or otherwise inflammatory;
7.2.3 promotes violence;
7.2.4 promotes or assists in any form of unlawful activity;
7.2.5 discriminates against, or is in any way defamatory of, any person, group, or class of persons; race; gender; religion; nationality; disability; sexual orientation; or age;
7.2.6 is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
7.2.7 is calculated or is otherwise likely to deceive;
7.2.8 is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy or otherwise uses their personal data in a way that you do not have a right to;
7.2.9 misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 7.2);
7.2.10 implies any form of affiliation with Us where none exists;
7.2.11 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks, patents, and database rights) of any other party; or
7.2.12 is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
7.3 We reserve the right to suspend or terminate your access to Our Platform and Your Account if you materially breach the provisions of this Clause 7 or any of the other provisions of these Terms and Conditions. Further actions We may take include, but are not limited to:
7.3.1 removing any offending material from Our Platform;
7.3.2 issuing you with a written warning;
7.3.3 legal proceedings against you for reimbursement of any and all relevant costs resulting from your breach on an indemnity basis;
7.3.4 further legal action against you as appropriate;
7.3.5 disclosing such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
7.3.6 any other actions which We deem reasonably necessary, appropriate, and lawful.
7.4 We hereby exclude any and all liability arising out of any actions that We may take in response to breaches of these Terms and Conditions.
8. Purchasing from Event Hosts
8.1 As set out above in Clause 5, all transactions on Our Platform are between Attendees and Event Hosts only. We are not a party to such transactions.
8.2 When making a purchase from an Event Host, you expressly agree that:
8.2.1 You have read the description and all details within the relevant Event Listing carefully and that you understand and agree to any and all specific policies that are stated to apply by the Event Host;
8.2.2 You will pay the Event Registration Fees using Our Payment Service, details of which are provided below in Clause 9; and
8.2.3 You have provided complete and accurate details to the Event Host.
9. Payment Service
9.1 All Payments on Our Platform are made through the Payment Service provided by Stripe, Our Third Party Payment Service Provider. Under Our Terms with Event Hosts, each Event Host appoints Us as their limited payment agent for the purpose of facilitating the receipt of payments made by You for such events through Our Third Party Payment Service Provider, and the disbursement of those payments to the Event Host. A payment made by You that is processed by Us will be considered the same as a payment made by You directly to the Event Host and Event Host will sell its Event Listing as if it had received the payment for the Event Listing directly from You, regardless of whether the Event Registration Fees have yet to be or are ever received from Us.
9.3 By using the Payment Service, you acknowledge and agree to Us sharing your personal information and/or information about your transactions on Our Platform with the Third Party Payment Service Provider.
9.4 The Payment Service works with the following payment methods:
9.4.1 Credit or debit card.
9.5 If We receive notice from the Third Party Payment Service Provider that your use of Our Platform or the Payment Service is in breach of their terms or of any agreement between you and them, We may take actions including, but not limited to, those necessary to rectify your breach, removing your ability to use the Payment Service to make or accept payments on Our Platform, and/or the suspension or termination of your Account on Our Site.
9.6 The Third Party Payment Service Provider reserves the right to refuse the use of the Payment Service to anyone, for any reason, and at any time.
10. Payments to Event Hosts
10.1 All payments are processed using the Payment Service described above in Clause 9.
10.2 If you do not pay, the Event Host may cancel the transaction. Please refer to Clause 15 for more information on the Event Host’s cancellation rights.
10.3 We will not make any of your payment details (including, but not limited to, card numbers, bank account numbers, and sort codes) available to Event Hosts at any time, or for any reason. All payment details are held securely and shared only with Our Third Party Payment Service Provider.
11.1 It is the responsibility of Event Hosts to collect and pay taxes on any sales made through Our Platform.
11.2 Where any tax, for example VAT, forms a part of the price of any item on Our Platform, the tax must be included in the price of the item.
11.3 If an Event Host is VAT registered, they may be required to charge VAT on the Event that they sell on Our Platform. This will be made clear to you and any VAT chargeable will be included in the Event Registration Fees payable as per Clause 11.2 above.
11.4 For further information on VAT and other taxes in your location, please contact your local tax authority.
12. Pricing, Booking & Attendance
12.1 Any time or date slot for an Event Listing is subject to availability. Our Site is not real time and We cannot be responsible if tickets for an Event Listing sell out before You place Your order.
12.2 All prices are set by the Event Hosts. We are not responsible for any inaccuracies or mistaken pricing. For any concerns on pricing, You should contact Us at email@example.com directly.
12.3 You will need to register for an Account on Our Platform prior to purchasing any Event Listing tickets. Neither the Event Hosts nor We ever send out paper or physical tickets.
12.4 Our Site will guide you through the ordering process. Before submitting your order you will be given the opportunity to review your order. Only once We have sent you an Order Confirmation via email and payment has been received in full, will there be a legally binding contract between You and the Event Host.
12.5 The Order Confirmation will include details of the date, time, address and/or other details pertaining to Your attendance to the Event hosted by the Event Host. You must print this out or be able to show this together with any identification required by the Event Host in order to gain admittance to the Event, failure to do so will not entitle You to a refund.
12.6 If You do not receive an Order Confirmation, it is Your responsibility to contact Us whether or not the order has been completed, as only You may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive the Order Confirmation.
13. Changes or Cancellation of Event by Event Host
13.1 If an Event is cancelled by the Event Host (i.e. a cancellation due to circumstances beyond Our control), We will refund You the purchase price of Your ticket(s) less any Payment Service Fee. Event Hosts will normally notify you in advance of any cancellation and We will then initiate refunds. We will not be responsible for any loss (such as, but not limited to, train or flight tickets you purchased in advance for your journey to or from the Event; or hotel or accommodation) or damage resulting from the Cancellation of the Event by the Event Host.
13.2 If an Event is moved to an alternative date or venue by the Event Host, Your tickets will remain valid if You still wish to attend the revised Event. If not, We will refund you the purchase price of Your tickets less any Payment Service Fee. We rely on the Event Host notifying us of any changes as per our Terms for Event Hosts. We will not be responsible for any loss (such as, but not limited to, train or flight tickets you purchased in advance for your journey to or from the Event; or hotel or accommodation) or damage resulting from an Event being moved to an alternative date or venue by the Event Host.
13.3 Refunds under this Clause 13 will be issued within 14 calendar days of the day on which the Event Host agrees that you are entitled to a refund.
14. Your Rights to Cancel or Exchange
14.1 If you are a consumer (that is, not a business) based in the United Kingdom or the European Union, you may be entitled to a “cooling-off” period within which you may cancel your contract with an Event Host. However, there are certain exceptions including the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance. Since the tickets You purchase for an Event is a cultural activity for a specific date and time, You are unable to cancel or change your mind once You have placed an order on Our Platform subject to Clause 14.2 below.
14.2 However, You will be offered a goodwill right to cancel within 24 hours of purchase, or at least 7 days prior to the start of the Event. If you exercise your right to cancel within 24 hours of purchase, or at least 7 days prior to the start of the Event, We will refund You the purchase price of Your ticket (s) less any Payment Service Fee. Refunds under this Clause 14 will be issued within 14 calendar days of the day you cancel Your purchase.
14.3 If, however, you purchase a ticket to an Event and You (a) cancel after 24 hours of purchase or (b) cancel less than 7 days prior to the start of the Event or (c) fail to attend the Event on the day or (d) fail to produce sufficient identification evidence to gain admittance to the Event, You will not be entitled to receive any refund at all. You cannot exchange or resell any ticket you purchase for any Event with any other person.
14.4 Subject to Clause 23.2, all tickets sold on Our Platform are done so on a non-exchangeable and non-resaleable basis. Therefore, You cannot exchange or resell any ticket purchased for any Event to any other person.
15. Problems with Transactions and Your Rights
15.1 By law, the Events hosted by Event Hosts must be done so with reasonable skill and care. If, for any reason, you are not satisfied with the Event, You must contact the Event Host as soon as reasonably possible to inform the Event Host of the problem. Further information on legal rights can be obtained from your local Citizens Advice Bureau or Trading Standards Office.
15.2 Refunds (whether full or partial, including reductions in price) under this Clause 15 must be issued within 14 calendar days of the day on which the Event Host agrees that you are entitled to a refund. Any refund issued under this Clause 15 will be deducted for any Payment Service Fees applicable.
16. Further Transaction Cancellation Rights
16.1 The Event Host has the right to cancel a transaction and issue a full refund of any sums paid (including any booking fee charges) in the following circumstances:
16.1.1 You and the Event Host have mutually agreed to cancel the transaction before the Event has taken place; or
16.1.2 The Event Host is unable to attend due to unforeseen circumstances such as illness; or
16.1.3 You have failed to pay.
16.2 Refunds must be made within 14 calendar days of:
16.2.1 the date on which you and the Event Host agree the cancellation, under sub-Clauses 16.1; or
16.2.2 the date on which the Event Host informs you that they are cancelling the transaction, under sub-Clause 16.1.
17. Your Account Cancellation Rights
17.1 You may close your Account at any time by clicking on the “Delete Account” tab on your My Account page.
17.2 Any outstanding sums due and payable to any Event Host(s) will remain payable and your Account will not be fully closed until all sums due have been paid and the relevant transaction(s) completed or cancelled.
18. Our Liability to You
18.1 As stated in Clause 5, We are not a party to any transactions, other relationships, or disputes between Attendees and Event Hosts. Furthermore, as stated in sub-Clause 5.2, We do not pre-screen or any items that Event Hosts advertise in Event Listings on Our Platform. Any claims pertaining to a transaction must be made directly against the Event Host concerned.
18.2 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by You and Us when Our contract with You is created. We will not be responsible for any loss or damage that is not foreseeable.
18.3 Subject to sub-Clause 18.2, to the fullest extent permissible by law, We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity, damage, or loss.
18.4 Nothing in these Terms and Conditions seeks to limit or exclude Our liability for death or personal injury caused by Our negligence or for fraud or fraudulent misrepresentation.
18.5 Nothing in these Terms and Conditions seeks to limit or exclude consumers’ legal rights. For more details of consumers’ legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
19.1 We do not represent, warrant or guarantee that:
19.1.1 Each Event hosted by an Event Host will be of the same quality, enjoyment or experience level as any prior Event; and
19.1.2 Each Event Host shall at all times put in place, observe and implement all precautions, measures relating to health and safety laws applicable to the Event and the location where the Event is hosted.
19.2 We shall not be responsible for any personal injury or death of any Attendee caused during an Event hosted by an Event Host.
20. Communications and Contact Details
20.1 If you wish to contact Us with general questions or complaints, you may contact Us by telephone at +44 (0)75 4093 4636, by email at firstname.lastname@example.org, or by post at 30 Fairfield Road, London, E17 6EW.
20.2 For matters relating to Our Platform including, but not limited to, these Terms and Conditions, transactions, Event Hosts, and other Attendees, please contact Us by telephone at +44 (0)75 4093 4636, by email at email@example.com, or by post at 30 Fairfield Road, London, E17 6EW.
21. Data Protection
21.1 All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.
21.2 For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy & Cookies Policy studiovisit.io/privacy-and-cookies-policy/
21.3 Event Hosts will also collect, hold, and process your personal information in the course of transactions (for example, your name, email address, and postal address). Event Hosts are, therefore, also considered data controllers under the GDPR and will be responsible for complying with their legal obligations and protecting your rights under the GDPR. As additional protection for your personal data, any data we may share with Event Hosts is governed by data processing agreements in place in our Terms with Event Hosts.
21.4 You must only use the personal data of other Users (whether they are Attendees or Event Hosts) to the extent necessary to complete a transaction, to communicate about a specific transaction, to communicate via Our Platform, and/or to respond to messages from them. You may not add any User to a mailing list, use their data for marketing, or retain any payment details. You may only use another User’s personal data for additional purposes with their consent.
22. Changes to Terms and Conditions
We may from time to time change these Terms and Conditions without giving You notice, but We will use Our reasonable endeavours to inform You as soon as is reasonably possible of any such change.
23. Other Important Terms
23.1 We may transfer (assign) Our obligations and rights under these Terms and Conditions to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
23.2 Subject to Clause 23.3, you cannot transfer (assign) the benefit of your rights in Clause 13-16 inclusive to any person to whom you transfer ownership of the tickets for an Event after you have completed purchasing the same tickets from Our Platform (for example, by gifting the tickets to that person). If we have provided Our express written permission under Clause 23.3, We may require that person to provide reasonable evidence that they are now the legal owner of the tickets or Order Confirmation in question.
23.3 You may not transfer (assign) your obligations and rights under these Terms and Conditions without Our express written permission.
23.4 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
23.5 No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.
23.6 We may revise these Terms and Conditions from time to time in response to changes in relevant laws and other regulatory requirements.
23.7 Subject to any applicable law or regulations in force, these Terms and Conditions shall not apply to the sale of gift vouchers to you which we do not currently offer. Separate terms shall apply to gift vouchers if and when We offer such and you should refer to the appropriate on Our Site.
24. Law and Jurisdiction
24.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by and construed in accordance with the law of England & Wales. Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England & Wales.
25. Changes to these Terms and Conditions
We may change these Terms and Conditions from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects these Terms and Conditions.
Any changes will be immediately posted on Our Site and you will be deemed to have accepted the Terms and Conditions on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. These Terms and Conditions were last updated on 22 April 2020.